This Cancellation & Refund Policy governs all subscriptions and payments made for services provided by All Digital ("we", "us", "our"), including our brands Stox AI, Stox Alert AI, and Stox Info AI. We are committed to transparency with our users. Please review our policy carefully to understand your rights and obligations.
15-Day Free Trial
Stox AI offers a comprehensive 15-day free trial for our services. This trial period is provided to allow you to fully evaluate our product and determine if it meets your needs before committing to a paid subscription.
No Refund Policy
Due to the provision of a 15-day free trial that allows for a complete evaluation of our services, All Digital has a strict "No Refund" policy. Once a subscription fee (whether monthly or annually or of any other duration) is paid, it is non-refundable. All sales are final.
Exceptional Circumstances for Refunds
While our standard policy is no refunds, we may consider providing a refund in rare and exceptional circumstances at our sole discretion. Such circumstances include a documented, prolonged technical failure originating from our systems that prevents you from accessing the core service for a significant portion of your billing cycle or a billing error made by our payment system. In these specific, verified cases, any refund amount will be calculated on a pro-rata basis for the unused portion of the service. All decisions made by All Digital regarding exceptional refunds are final.
Refunds, if any, will be processed within 5-7 working days and the amount will be credited to the customer during this period.
Technical Issues:
If you encounter technical issues that prevent you from accessing or utilizing our services, we recommend reaching out to our support team at help@alldigital.ai for assistance.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Please note that our refund policy applies only to All Digital's products and services. Third-party services or subscriptions accessed through All Digital may have their own cancellation and refund policies, which should be reviewed separately.
Data Retention We retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
For any refund requests or further inquiries related to cancellations and refunds, please contact our customer support team through our platform or reach out to us at help@alldigital.ai. Our team is dedicated to assisting you and ensuring your satisfaction with our services.
We appreciate your understanding of our refund policy and encourage you to reach out to our customer support team if you have any questions or require assistance. Your satisfaction is our top priority, and we are here to address any concerns you may have.
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